Stordelux Privacy Policy

Effective Date: Jul 22, 2019

Summary: The privacy and security of your personal information is very important to us.

•  We do not sell your personal information to third parties for any reason.

•  We do not disclose your personal information to unaffiliated third parties who may want to offer you their own products and services unless you have requested or authorized us to do so.

•   We may share your personal information with third parties or affiliates where it is reasonable or necessary for us to provide you with the services you have requested, collect payment, comply with legal authority, or do something that you have asked us to do.

The Privacy Policy

Your privacy and the security of your information is very important to us. At Stordelux Inc. (referred to in this Privacy Policy as “Stordelux” or “we”), we believe it is important to protect the privacy of our customers, as well as the privacy of visitors to our website. We know that you care about how your information is collected, updated, used and shared, and we want to help you make knowledgeable choices about the information you provide to us.

This Privacy Policy (the "Privacy Policy") explains and summarizes how we collect, use and protect your information as you interact with us directly, by phone, online and through our customer support services. This Privacy Policy applies to Stordelux’s operations in the United States and to its website located at www.stordelux.com (the "Site"). This Privacy Policy does not apply to other websites which may be operated by affiliates or business partners of Stordelux, even if they are linked to the Site.

By using our services and/or the Site, you consent to the collection, use and sharing of your information by Stordelux consistent with this Privacy Policy and applicable privacy and data protection laws.

The Privacy Policy will change over time: Our Privacy Policy will change over time as we seek to improve the services we provide. We will post the revised Privacy Policy on the Site and we will update the Effective Date at the top of the Privacy Policy. We encourage you to refer to the Privacy Policy from time to time to stay abreast of our most current practices. If you are an existing customer of Stordelux and we make an update to this Privacy Policy we will provide you with prior notice to the email address, if any, that you have provided to us and/or seek your consent by posting notice on the Site of the change. In any event, we encourage you to periodically review this Privacy Policy to stay informed about our policies with respect to the collection, use and disclosure of your information. Your continued access and use of the Site and Stordelux’s services constitutes your acceptance of this Privacy Policy and any updates.

The Types of Information Stordelux Collects About You: Stordelux only collects information from you that is necessary for us to provide services and/or information that we believe will interest you or for which you have asked. We collect the following three categories of information from you: (a) Personally Identifiable Information; (b) Non-Personal Information; and (c) Passive Anonymous Information. All three of these categories are collectively referred to as "Information" in this Privacy Policy.

A. Personally Identifiable Information: We may receive and store any information that you provide to us or that we learn about you from your use of the Site or other sources that would allow us to identify you personally. This information is referred to as Personally Identifiable Information ("PII"). For example, you may provide PII to us when you make a reservation for our storage services, enter into a lease/rental agreement with us, use our site to "move in" to your leased space with us, use automatic bill pay or go online to make a payment on your account, order moving and packing supplies, make a customer service request or inquiry, or apply for a job with us. As a result of those actions, you might supply us with such information as your first and last name, postal address, home and/or mobile phone numbers, email address, payment card information, social security number, drivers license number or identification, insurance coverage information, your account number, employment history, information in a job application, such as a resume, and any other information that you choose to provide that would allow us to identify you personally. We might also receive PII about you from third party data sources or marketing partners and we may add this PII to the information that we collect about you.

B. Non-Personal Information: From time to time, we may also ask you to provide us with non-personal information, which is data that alone is not intended to allow us to identify you personally, such as just your first name, birthday, zip code, demographic information, or service or product preferences. Stordelux may aggregate and/or anonymize PII so that it becomes non-personal information that is not intended to be used to personally identify you. We also automatically receive and store certain types of non-personal information whenever you visit the Site through the use of "cookies", which is discussed below.

C. Passive Anonymous Information Gathered Electronically: We, and third parties on the Site, may automatically collect certain types of passive, anonymous information whenever you use the Site, such as your Internet Protocol address, your computer's operating system, the name of the domain you used to access the Internet, the website you came from and the website you visit next. This data is used in the aggregate, that is, as a statistical measure, and not in a manner that is intended to identify you personally. If we collect this information, it will be done passively through the use of certain electronic technologies, such as cookies, web beacons, pixels, clear GIFs (and similar technologies) as explained below.

Cookies: We and our advertising partners may use "cookies". When you use the Site, the pages you see, along with something called "cookies", may be downloaded to your computer or other device that you use to access the Site. Cookies are small pieces of information that are stored by your browser on your device or computer. These cookies do not contain or collect any PII, but may be used to deliver content specific to your interests and for other purposes, such as security and administrative functions. For example, cookies are used to store your preferences for certain types of information so that you do not have to input those preferences every time you use the Site. Most web browsers automatically accept cookies, but you usually can change your browser to limit or prevent cookies. Cookies in themselves do not personally identify the individual user, but rather the computer or device that is being used to access the Site. You may have the opportunity to set your computer or device to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. Different browsers may address cookies differently. If you set your browser to not accept cookies, it may result in certain personalized services not being provided to you when you use the Site from that computer or device.

Web beacons, Pixels and Clear GIFs: We and our advertising partners may use web beacons, pixels and clear GIFs. These electronic technologies are transparent image files that, if used, allow us and our advertising partners to track website usage information, such as the number of times a given web page has been viewed and whether and when you have opened a HTML email, how many times the email was forwarded and which links in the email were clicked. Unlike cookies, these technologies are not placed on your computer or device. This information helps us to improve our Site and our services and helps our advertising partners by measuring the effectiveness of these communications with you. These technologies may be used in association with cookies to understand how visitors interact with our Site or advertisements made by our advertising partners.

How We Use Information About You: We may use your Information for a number of purposes, including:

•  to provide you with our storage and other services;

•  to respond to customer inquiries and complaints;

•  to maintain and collect payment on your account with us;

• to enforce your agreements with us, prevent fraud, address security hazards, and other prohibited or illegal activities, for other legally permissible purposes and generally to ensure that we comply with applicable laws;

•  to provide you with marketing and promotional information about products and services we believe are of interest to you;

•  to provide you with marketing and promotional information about products and services we believe are of interest to you;

•  to provide you with tailored advertising, which is explained in greater detail below;

•  to provide a report to our advertisers or business partners that tells them who responded to a particular offer to facilitate the fulfillment of an order that you have made with an advertiser or business partner;

•  to customize, personalize, analyze, evaluate, adjust and improve the Site and our services to meet your needs and expectation and those of our business partners;

•  to describe our customer audience, products and services;

•  to develop partnerships with third parties to offer products or services which we believe will interest our customers;

•  to anonymize or aggregate PII for various purposes, such as market or traffic flow analysis and reporting; and

•  to process job applications and for recruitment purposes.

Disclosure of Information to Third Parties: Stordelux may give, share, sell or trade your information to third parties under the following circumstances:

•  Service Providers: We may share your Information, including PII, with third parties or affiliates with whom we have contracted to perform services on our behalf, such as to collect payment, do something that you have asked us to do, or provide your PII to a delivery service so that they can assist us in fulfilling your request for storage supplies. Third parties that act on our behalf are contractually obligated to keep the PII we provide to them confidential and to use the PII we share only to provide the services we ask them to perform.

• Other Third Parties: We do not disclose your PII to unaffiliated third parties who may want to offer you their own products and services unless you have requested or authorized us to do so.

• Protection of Stordelux and Others: We may access, monitor, use, or disclose your Information to do things like (i) comply with the law or respond to lawful requests or legal process, such as a court order, subpoena, search warrant or other legal requirements of any government authority; (ii) protect the rights or property of Stordelux, our agents, customers or others; (iii) enforce our agreements, policies and terms of use or to mitigate our liability in an actual or potential lawsuit; (iv) to respond to emergencies; and (v) to protect against fraud or security hazards.

• Business Transfers: Information may be disclosed as part of or in connection with a merger, acquisition, sale of company assets, or transition to another service provider. In the unlikely event of an insolvency, bankruptcy or receivership, Information also may be transferred as a business asset. If Stordelux is involved in a transition of service to another provider, merger, acquisition, or sale of all or a portion of its assets, you will, if applicable, be notified via email and/or a conspicuous notice on the Site, which will include any choice, you may have concerning your Information. It is Stordelux’s practice to seek appropriate protection for Information disclosed or received in these types of transactions. Stordelux cannot, however, guarantee that Stordelux’s Privacy Policy will remain unchanged in the unlikely circumstance that Stordelux is sold or if it merges with another company.

•  Passive Anonymous and Aggregated Non-Personal Information: You agree that we may share with third parties’ passive, anonymous and non-personal information about you; such information may be aggregated along with that of others and is not intended to allow these third parties to identify you personally. This non-personal information is usually obtained through the use of electronic technologies, such as cookies, web beacons, pixels and clear GIFS, as described in this Privacy Policy.

Tailored Advertising: The Site may include third party tracking technologies that are used by Stordelux or its advertising partners to try to match advertisements to your interests and to deliver these targeted advertisements to you when you are using the Site or using other websites that are not controlled by Stordelux. We do not share PII with these third parties; however, when you use the Site, we or third parties operating the advertisement serving technology may use non-personal and/or anonymous passive information that is collected through cookies, web beacons, pixels or clear GIFs to ensure that appropriate advertising is presented and to perform analytics concerning your use of the Site and other websites tracked by these third parties. These technologies also may control the number of times you see a given ad, deliver ads that relate to your interests and measure the effectiveness of ad campaigns. Logged and/or collected data may include IP address, browser identifiers, session information, browser cookies, device make and model, carrier provider, carrier user ID, sites visited, clicks on advertisements, advertisement(s) served, length of time an advertisement was visible, size of the advertisement, and advertisement response (if any).

Any of this information that is collected and used by Stordelux will be subject to this Privacy Policy and may be disclosed to third parties in a manner that is not intended to identify you personally. To the extent any of this information is collected by third parties and not by Stordelux, you acknowledge and agree that such collection and use is governed by those third parties’ privacy policies and Stordelux is not responsible for cookies, clear GIFs or other electronic technologies in third party advertisements.

If you wish to prevent Stordelux from delivering tailored advertisements, you may set your browser to not accept cookies. Please note that even if you disable the cookie function on your browser or opt-out of third party tailored advertisements at the above link, you may still receive advertising when using the Site that is not tailored to your interests.

Children: Children under 13 should not send any PII to Stordelux or use the Site. If a child under 13 submits PII through any part of the Site or otherwise provides such PII to Stordelux, and we learn that the person submitting the PII is a child, we will attempt to delete this information as soon as possible. Because we do not knowingly collect any PII from children under 13, we do not use or disclose such information to third parties.

This Site and Privacy Policy Applies only to the United States: This Privacy Policy applies to customer relationships established in the United States. Our Site is hosted in the United States and is intended for United States visitors only. If you are from the European Union or other regions with laws governing data collection and use that may differ from U.S. privacy and data protections laws and which may be more stringent than those U.S. laws, please do not use this site or provide information to us.

Our Security Practices: Our internal data security policies restrict access to customers’ PII to authorized employees, agents and subcontractors with a "need to know". These persons may use our customers’ PII for Stordelux business purposes only. Our employees are bound by our policies to maintain the confidentiality of our customers’ PII. Employees who violate their confidentiality obligations are subject to disciplinary action, up to and including termination.

We maintain and/or contract for, commercially reasonable physical, electronic, and procedural safeguards that are designed to guard our customers’ PII. Unfortunately, no data transmission over the Internet or internal security system can be guaranteed to be absolutely secure. As a result, while we strive to protect your PII, Stordelux cannot ensure or warrant the security of any Information you transmit to us, and you do so at your own risk.

In the event of a breach of the confidentiality or security of your PII, we will comply with the law which may include notifying you as necessary by email or other means so you can take appropriate protective steps. By using our Site or providing Information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of our Site or your account with us. Unless you indicate otherwise, we may notify you using the most current email address you provided to us.

Links to Third Party Sites and Web Sites Containing Stordelux Branding: The Site may contain links to third party websites. Please be aware, however, that Stordelux is not responsible for and cannot control the privacy policies of these other websites or their practices. We encourage you to read the privacy policies for these other websites, as they may differ from ours.

The Site also may contain links to websites that display Stordelux branding and/or Stordelux’s logo but which are maintained by third parties. Such websites may be identified in that they do not display a "Stordelux.com" URL. Please read the privacy policy on these sites for applicable privacy practices relating to Information collected via those sites because they may differ from Stordelux’s privacy practices. This Privacy Policy applies solely to Information collected by Stordelux directly, by phone, online and through our customer support services.

Contact Preferences and Accessing Your PII: You have certain choices when it comes to how Stordelux uses your PII. You may choose not to receive information about new services and special promotional offers from us by direct mail and/or email. If you elect not to receive such marketing information by direct mail or email, Stordelux may continue to contact you as necessary to service your account. You can change your contact preferences by emailing us at contact@stordelux.com.

Keeping your account information accurate and up to date is very important so we can provide you with excellent service. If your account information is incomplete, inaccurate or not current, please contact Stordelux customer service. You can obtain information about how to contact Stordelux customer service at https://www.stordelux.com/contact-us.

Your California Privacy Rights

California law permits customers of Stordelux who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. At this time, Stordelux does not disclose personal information to third parties for their direct marketing purposes unless you specifically consent to such disclosure. If Stordelux changes this policy, it will update this provision and provide instructions on how you may make a request for details concerning such information.

Contacting Stordelux: If you have any questions, comments, or concerns about this Privacy Policy, please email us at contact@stordelux.com.

Trademark Notice: Stordelux is a pending trademark of Stordelux in the United States.